You are entitled to return your order within 7 days of the goods having been delivered to you

In such an event:

• You will receive a full refund of the purchase price within 7 days of the date of cancelling this agreement less shipping fees in both directions.
• You undertake to return the goods in their original packaged condition, unused and in sellable condition.
• If you wish to cancel your order, please contact us at bianca@lovelocal.co.za.

All returns are subject to the following conditions:

• ALL returns are subject to pre-approval on a case-by-case basis.
• Products must be in their original condition, unassembled, unused and returned in protective packaging, as it was sent to you.
• Custom designs or specific colour choices cannot be returned.
• You will be liable for the full transport costs (round trip – outgoing and incoming) as well as for the commissions charged by the payment gates which will be deducted from your refund.
• Please report any shortages or damages within 24 hours from the time of receiving your products via e-mail. Please explain the problem or defect and include any photographs if possible so that we may best assist you.
• Any returned items must be in the original condition with packaging and literature intact or in suitable similar packaging if it came in un-labelled boxes. Please e-mail us first to obtain your return authorisation, should you wish to return goods with defects or that have been damaged in transit. Include your initial order number and write (“RETURN”) on the shipping label only please. Please do not write on the box or deface the product packaging.
• We will take responsibility for booking the collection with our couriers